IT Systems Specialist

2 weeks ago

Anchorage, Alaska, United States ECCO Select Full time

Job Title:
IT Systems Specialist

Duration: 6 months (contract to hire)
Conversion salary after contract- 60-80k/year

Job Overview:


The IT Systems Specialist will play a crucial role in assisting the IT Manager and delivering technology systems support to troubleshoot and resolve issues within the organization.

Key Attributes for Success:
The following qualities are essential for excelling in this role: outstanding communication and organizational skills; meticulous attention to detail.

Customer Service Skills:

Ability to perform under pressure; self-motivated and proactive; capacity to assert oneself; exemplary time management skills; ability to collaborate with staff in problem-solving and to take direction while functioning as part of a team.

Core Responsibilities:

  • Ensure operational efficiency and stability, safeguarding the security of the organization's cloud-based applications, core production server systems, and information systems infrastructure.
  • Monitor the health of enterprise systems and address any unusual or suspicious activities.
  • Manage user accounts in Active Directory and for cloud services.
  • Support new feature launches, ensuring compatibility with existing IT infrastructure and endpoints.
  • Assist with the maintenance of Microsoft Windows group policies.
  • Help maintain standard system images and configure new computers for end users.
  • Provide assistance to remote users in a mobile computing environment.
  • Conduct training sessions for end-users on new or updated Enterprise applications.
  • Collaborate with the IT Manager to explain errors and recommend modifications to systems and networks.
  • Offer user and desktop support for both Windows and MacOS systems. Assist remote field employees as needed.
  • Work with other company staff to research and resolve technical issues.
Skills & Competencies:

  • Exceptional verbal and written communication skills.
  • Strong interpersonal and customer service abilities.
  • Capability to explain technical issues to both technical and non-technical personnel.
  • Robust analytical and problem-solving skills.
  • In-depth understanding of computer and networking hardware and software systems.
  • Excellent time management capabilities.
  • Proficient in Microsoft Office Suite or similar software.
  • Quick learner with a broad understanding of networking and systems hardware and software.

Qualifications:

  • High school diploma or equivalent required.
  • Bachelor's Degree (or equivalent) in a relevant field.
  • Education Substitution: High school diploma plus 5 years of directly related experience in a similarly complex IT role.
Certifications:

  • Valid Driver's License; possession of a functional, insured vehicle.
Preferred Certifications:

  • Microsoft Support Engineer Certifications
  • ITIL v4 Foundation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Security+

Physical and Mental Demands:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is required to sit, stand, walk, climb, balance, kneel, bend, crouch, stoop, crawl; use hands to find or handle objects, tools, controls or equipment; talk and hear.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Understand and carry out oral instructions.
  • Read and carry out written instructions.
  • Plan your own work activities, within the confines of the department's priorities.
  • Work with minimum supervision.
  • Manage multiple tasks simultaneously.
  • Schedule variation and after-hours work may be required.

ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all individuals without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.

Equal Employment Opportunity is The Law. This Organization Participates in E-Verify.

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