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IT Systems Specialist

2 months ago

Anchorage, Alaska, United States ECCO Select Full time

Job Title:
IT Systems Specialist

Job Summary:


The IT Systems Specialist will play a crucial role in assisting the IT Manager by providing comprehensive support for the organization's information technology systems. This position is essential for troubleshooting and resolving technical issues effectively.


Key Attributes:

Success in this role requires outstanding communication and organizational skills, along with a keen attention to detail.


Customer Service Skills:

Ability to perform under pressure; self-motivated and proactive; strong assertiveness; excellent time management capabilities; adept at collaborating with staff to solve problems while also being receptive to guidance and teamwork.


Core Responsibilities:
  • Ensure operational efficiency and security of the organization's cloud applications and core server systems.
  • Monitor the health of enterprise systems and respond to any unusual activities.
  • Manage user accounts within Active Directory and cloud services.
  • Support the launch of new features, ensuring they align with existing IT infrastructure.
  • Assist in maintaining Microsoft Windows group policies.
  • Help maintain standard system images and configure new computers for end users.
  • Provide support for remote users in a mobile computing environment.
  • Conduct training sessions for end-users on new or updated enterprise applications.
  • Work closely with the IT Manager to address errors and suggest improvements to systems and networks.
  • Deliver user and desktop support for both Windows and MacOS systems, assisting remote employees as needed.
  • Collaborate with other staff members to research and resolve technical issues.

Skills & Qualifications:
  • Strong verbal and written communication skills.
  • Excellent interpersonal and customer service abilities.
  • Capability to explain technical concepts to both technical and non-technical personnel.
  • Robust analytical and problem-solving skills.
  • In-depth knowledge of computer and networking hardware and software.
  • Exceptional time management skills.
  • Proficient in Microsoft Office Suite or similar software.
  • Ability to quickly learn a wide range of networking and systems hardware and software.

Educational Requirements:
  • High school diploma or equivalent is required.
  • Bachelor's Degree (or equivalent) in a relevant field is preferred.
  • Experience may substitute for education: a high school diploma plus 5 years of relevant IT experience.

Certifications:
  • Valid driver's license and access to a functional vehicle.

Preferred Certifications:
  • Microsoft Support Engineer Certifications
  • ITIL v4 Foundation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Security+

Physical and Mental Demands:
  • The work environment may require various physical activities including sitting, standing, walking, and using hands for tasks.
  • Prolonged periods of desk work and computer usage are expected.
  • Ability to lift up to 15 pounds may be necessary.
  • Capability to follow oral and written instructions effectively.
  • Ability to manage multiple tasks simultaneously.
  • Flexibility in scheduling and availability for after-hours work may be required.

ECCO Select is dedicated to fostering a diverse workforce and is an equal opportunity employer. We encourage applications from all individuals without regard to race, color, religion, national origin, gender, age, disability, or any other legally protected category.