Restaurant Operations Manager

3 days ago

Normal Illinois, United States Raising Cane's Full time
About the Role

Raising Cane's is seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As an Assistant Restaurant Leader, you will play a key role in supporting the Restaurant Leader in the day-to-day operations of the restaurant and upholding Raising Cane's standards and culture.

Key Responsibilities
  • Hire and terminate all hourly, non-management crewmembers
  • Own the onboarding, status change, and payroll process for all hourly crewmembers
  • Create crewmember work and training schedules
  • Manage the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks)
  • Act as manager on duty and open and close the restaurant
  • Manage cash handling and ensure accountability
  • Enforce Raising Cane's policies and standards
  • Execute shift management meeting Raising Cane's operations and safety standards
  • Use required tools, forms, and logs to support shift execution, document results, and take corrective action when needed
  • Deploy crewmembers during a shift
  • Provide exemplary customer service
  • Utilize reward and recognition program for the crewmembers in the restaurant
  • Authorize employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
  • Ensure cleanliness of the restaurant and ensure the facility is in good working order
Requirements
  • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong analytical, written, and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to recognize and analyze problems, set goals, create plans, and convert plans into action to solve problems
  • Proficient in a variety of technology systems, including Microsoft Office (Excel, Word, and Outlook), and able to learn and adapt to new systems quickly
  • Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training
  • 3+ years of restaurant or retail management experience
  • New restaurant opening experience preferred
  • Must be 18 years of age or older
  • High school diploma or equivalent required, some college preferred
  • Possess a valid driver's license
About Raising Cane's

Raising Cane's is a rapidly growing company that serves only the best-tasting and most craveable chicken finger meals. Our crew makes it happen, our culture makes it unique, and the community makes it all worthwhile. We are constantly striving to raise the bar and become one of the top ten restaurant companies in the United States.

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