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Restaurant Operations Manager

2 months ago

Chicago Illinois, United States Raising Cane's Full time
About Raising Cane's

Raising Cane's is a rapidly growing restaurant company that values its crew members and strives to provide exceptional customer service. We are committed to maintaining a positive and inclusive work environment that fosters growth and development.

Job Summary

The Assistant Restaurant Leader is a key member of our restaurant team, responsible for supporting the Restaurant Leader in day-to-day operations and upholding Raising Cane's standards and culture. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Hire and terminate all hourly, non-management crew members
  • Own the onboarding, status change, and payroll process for all hourly crew members
  • Create crew member work and training schedules
  • Manage the performance of all hourly crew members, including development, coaching, and performance management tasks
  • Act as manager on duty and open and close the restaurant
  • Manage cash handling and ensure accountability
  • Enforce Raising Cane's policies and standards
  • Execute shift management meeting Raising Cane's operations and safety standards
  • Deploy crew members during a shift
  • Provide exemplary customer service
  • Utilize reward and recognition programs for crew members
  • Authorize employee functions requiring manager approval
  • Ensure cleanliness of the restaurant and maintain a safe working environment
Requirements
  • Detail-oriented, organized, and able to manage multiple priorities
  • Self-driven, flexible, and highly energetic with strong analytical, written, and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to recognize and analyze problems, set goals, create plans, and convert plans into action to solve problems
  • Proficient in a variety of technology systems, including Microsoft Office (Excel, Word, and Outlook)
  • Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training
  • 3+ years of restaurant or retail management experience
  • New restaurant opening experience preferred
  • Must be 18 years of age or older
  • High school diploma or equivalent required, some college preferred
  • Possess a valid driver's license
Benefits
  • Medical, dental, vision, and pharmacy benefits
  • Dependent care and healthcare flexible spending account
  • Pet insurance
  • 401(k) with employer match (age 21 and older)
  • Tuition reimbursement
  • Short-term and long-term disability
  • Crew member assistance program
  • Perks and rewards for restaurant managers, including weekly pay, competitive pay, paid time off, sick time, and more