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Guest Services Agent/Front Desk Representative

2 months ago

Paradise Valley, Arizona, United States Highgate Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Highgate Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Guest Service Delivery: Greet and welcome guests, respond to inquiries, and provide assistance with room reservations, check-in, and check-out processes.
  • Front Desk Operations: Manage front desk operations, including logging and delivering packages, mail, and messages to guests and meeting rooms.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Team Collaboration: Work collaboratively with other departments to ensure a high level of service delivery and guest satisfaction.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is an asset.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer systems.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move objects as needed.
What We Offer

As a Guest Services Agent at Highgate Hotels, you will have the opportunity to work in a dynamic and customer-focused environment, with a competitive salary and benefits package. If you are a motivated and customer-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.