Front Desk Associate

6 days ago


Paradise Valley, Arizona, United States Omni Hotels Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities

  • Process guest check-ins and check-outs in a timely and efficient manner, adhering to Omni Moments of Service and Standard Operating Procedures.
  • Listen empathetically to guest inquiries and provide accurate and helpful responses.
  • Set up accurate accounts for each guest, including room type, payment, and preferences.
  • Block rooms in the computer and follow through on designated requirements.
  • Pre-register designated guests and prepare key packets.
  • Communicate pertinent guest information to designated departments and personnel.
  • Maintain confidentiality of all guests and hotel information.
  • Employ attention to detail to ensure security of guest room access.
  • Understand and execute all Omni accounting standards, ensuring accurate settlement of folios, routing of charges, and adjustments.
  • Maintain guest history files on all guests.
  • Accommodate room changes promptly and efficiently.
  • Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation.
  • Monitor, send, and distribute guest mail/packages.
  • Generate, print, and distribute daily and weekly reports.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Maintain complete knowledge of all hotel features, services, hours of operation, room types, numbers, layout, decor, appointments, and locations.
  • Ability to clearly and pleasantly communicate verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
  • Ability to input information accurately and efficiently into computer systems.
  • Ability to work cohesively with co-workers within and outside of your department.
  • Ability to compute accurate mathematical calculations.
  • Ability to think clearly, quickly, and make concise decisions.
  • Ability to prioritize, organize, and follow up.
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Previous customer service experience is required, with previous hotel front desk experience strongly preferred.

Qualifications

  • Ability to clearly and pleasantly communicate verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
  • Ability to input information accurately and efficiently into computer systems.
  • Ability to work cohesively with co-workers within and outside of your department.
  • Ability to compute accurate mathematical calculations.
  • Ability to think clearly, quickly, and make concise decisions.
  • Ability to prioritize, organize, and follow up.
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Previous customer service experience is required, with previous hotel front desk experience strongly preferred.

About Omni Hotels & Resorts

Omni Hotels & Resorts is an equal opportunity employer. We are committed to providing a welcoming and inclusive environment for all employees and guests. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance, please send an email to applicationassistance@omnihotels.com.



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