Senior Systems Engineer

1 week ago


Concord, New Hampshire, United States iCoreConnect Full time

iCoreConnect is seeking a highly motivated and experienced Senior Systems Engineer to join our growing team. In this role, you will play a vital part in designing, implementing, and maintaining cutting-edge IT solutions for our diverse clientele.

As a key member of our technical support team, you will be responsible for providing expert-level troubleshooting, resolving complex technical issues, and ensuring the seamless operation of our clients' IT infrastructure. Your expertise in cloud technologies, networking, and security will be instrumental in delivering exceptional service and driving client satisfaction.

Responsibilities:

  • Collaborate with clients to understand their unique needs and develop tailored IT solutions encompassing hardware, software, and cloud-based services.
  • Lead the design, implementation, and ongoing maintenance of robust network infrastructures, including firewalls, routers, switches, and access points.
  • Provide expert-level support for Microsoft Azure environments, including migrations, setup, and ongoing management.
  • Manage and maintain client systems, ensuring optimal performance, security, and compliance with industry best practices.
  • Develop comprehensive documentation for all implemented solutions, facilitating efficient knowledge transfer and future support.
  • Stay abreast of emerging technologies and industry trends to continuously enhance your skillset and contribute to the advancement of our technical capabilities.

Qualifications:

  • Minimum of 4 years of proven experience in IT support, with a strong focus on cloud computing, networking, and security.
  • In-depth knowledge of Microsoft Azure, including its core services and deployment models.
  • Expertise in configuring and managing network devices, such as firewalls, routers, switches, and access points.
  • Proficiency in Windows and macOS operating systems, troubleshooting, and administration.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients and technical teams.


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