Customer Service Representative

2 weeks ago


Rice Lake, United States Insurance Associates of Eau Cl Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Respond to client inquiries via phone, email, and mail
  • Resolve client issues in a timely and professional manner
  • Provide excellent customer service and support
  • Work closely with sales agents to meet client needs
  • Perform various administrative tasks, such as data entry and document management

Requirements:

  • 1-3 years of relevant work experience or an associate's degree in a related field
  • Excellent verbal and written communication skills
  • Ability to multitask and problem-solve in a fast-paced environment
  • Excellent phone etiquette and proficiency in a multi-line phone system
  • Excellent computer proficiency in MS Office - Word, Excel, and Outlook

Benefits:

  • 401(k) matching
  • Dental insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance

Insurance Associates has been helping individuals and families throughout Northwestern Wisconsin with their health and life insurance needs since 1982. Our success results from many factors, but most important is our philosophy of loyalty - to our clients, agents, and our employees. We treat our clients like we would treat our own mothers, and that kind of service can only come from having a great team of associates.



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