DMV Customer Service Representative

2 weeks ago


Rice Lake, Wisconsin, United States State of Wisconsin Full time
Job Summary

We are seeking a highly skilled and customer-focused DMV Customer Service Representative to join our team at the Wisconsin Department of Transportation. As a key member of our team, you will provide exceptional customer service to the citizens of Wisconsin, ensuring that they receive accurate and timely information regarding driver licensing and vehicle registration.

Responsibilities
  • Provide face-to-face customer support on driver licensing and vehicle registration, including issuing driver's licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates.
  • Determine and collect appropriate fees from customers.
  • Work with customers who need to obtain an ID for voting purposes.
  • Perform online processing of other types of work and field questions from the public over the phone.
Requirements
  • Experience with identifying and resolving problems for one or more customers in a face-to-face customer service role.
  • Ability to read and interpret laws, regulations, policies, procedures, or other complex documents.
  • Proficiency in using computers and one or more software programs to complete customer transactions.
What We Offer
  • A competitive salary range of $21.66/hour to $25.32/hour, with opportunities for advancement.
  • A comprehensive benefits package, including health, vision, and dental insurance, as well as a pension plan and 457 retirement savings plan.
  • A supportive and inclusive work environment that values diversity and promotes work-life balance.
How to Apply

To apply for this exciting opportunity, please submit your application online by 11:59 PM on Monday, October 7, 2024. We look forward to hearing from you



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