Food and Beverage Operations Manager

6 days ago

Phoenix, Arizona, United States CSM Corporation Full time

Job Summary

The Food and Beverage Supervisor at CSM Corporation is responsible for the supervision of restaurant, bar, and room service operations, including adherence to health regulations and industry standards. In this role, you will supervise assigned staff to ensure the achievement of overall financial results, guest satisfaction, and positive employee relations, and work with management to drive revenue, maximize profit, and ensure quality.

Key Responsibilities

  • Supervise the food and beverage staff to ensure the department operates efficiently and business goals are achieved.
  • Attend appropriate meetings and communicate effectively with all responsible staff to ensure guest and employee needs are met.
  • Be present on the restaurant floor during peak business hours.
  • Open and close the restaurant as needed.
  • Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.
  • Possess menu knowledge.
  • Resolve guest complaints in a courteous and friendly manner, focusing on service recovery when applicable.
  • Work side by side with staff to train and model appropriate guest service standards.
  • Responsible for interviewing, hiring, and developing associates.
  • Evaluate staff performance and coach the team to ensure standards are met.
  • Motivate team by setting goals, providing ongoing feedback, and rewarding/recognizing associates.
  • Work in conjunction with the manager to deliver discipline/corrective action and make termination decisions.
  • Responsible for training all associates and ensuring training records are maintained, particularly safe alcohol service training.
  • Analyze quality issues, identify training needs, and ensure implementation to improve results.
  • Utilize available resources and adhere to CSM's training policies.
  • Ensure all company, brand, and department-specific training requirements are met.
  • Help attain revenue goals by implementing service programs.
  • Responsible for building and maintaining client relationships to drive repeat business/customer referrals.
  • Use expertise to develop and implement changes to food and beverage operations based on sales and guest comments.
  • Contribute to hotel profitability through effective expense management.
  • Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget.
  • Work with manager to ensure CSM procurement guidelines are followed.
  • Manage and maintain company assets to stay within budget guidelines.
  • Conduct routine inspections of food and beverage operations to maintain quality food, beverage, and kitchen/restaurant standards per CSM, brand, local, state, and federal regulations.
  • Ensure a clean and safe work environment, and follow all CSM's procedures for guest/employee incidents.
  • Responsible for effective self/workload management.
  • Demonstrate clear written and verbal communication skills.
  • Promote collaboration and a positive, professional work environment.
  • Attend all appropriate meetings to ensure proper communication/planning occurs.
  • Adhere to all CSM Standard Operating Procedures.

Requirements

  • 2 years of restaurant or food and beverage supervisory experience required.
  • Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
  • Must be able to manage multiple priorities in a fast-paced environment.
  • Knowledge of Point of Sale (POS) systems preferred.
  • Education: High school diploma or GED required. ServSafe, TIPS or CARE beverage service certification or the ability to obtain certification is required.
  • Physical Requirements: Ability to lift, push, and pull up to 50 pounds on a regular basis throughout shift. Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance. Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.
  • Compensation: $18 per hour for a fully qualified candidate.

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