Customer Service Representative
1 day ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative / Dispatcher. This role will be based out of our Front Royal location and will be responsible for handling all aspects of lead qualification, confirming appointments, and closing out jobs as appropriate.
This position will also require handling incoming and outgoing calls for sales and service. As a key member of the team, you will represent Bramble Enterprises, LLC on support calls and be responsible for handling service requests and customer complaints.
The ideal candidate will be self-motivated, energetic, and enjoy helping people. You will be driven to provide the highest level of customer service and satisfaction and be able to effectively manage various situations on a day-to-day basis.
Key Responsibilities:
- Receive incoming calls professionally and courteously.
- Scheduling appointments.
- Complete work orders, return customer calls and respond to customer complaints.
- Perform other duties as needed which may include cross-training in related positions.
Requirements:
- Minimum TWO YEARS in customer service a must.
- Must be able to work in an on-call rotation for weeknights and weekends during peak time.
- Must be able to work in a fast pace and ever-changing environment.
- Knowledge of Service Titan is a plus.
- Strong written and verbal communication skills.
- Detail-oriented with strong data entry skills.
- Positive Attitude.
- Team player who can work independently.
- Strong computer knowledge, including Microsoft Office.
- Typing skills a plus.
Benefits:
- Health Insurance - The Company pays 50% of the employee's benefit after 30 days.
- Eye and Dental Insurance - The Company pays 50% of the employee's benefit after 30 days.
- AFLAC Supplemental insurance at employee expense (not required)
- 401K with a Company Match of 3%
- Paid Holidays: 5 per year
- Up to 4 weeks PTO based on tenure (must complete 90 days of continued employment to qualify for biweekly accrual)
- Short Term and Long Term Disability - Company provided and paid for.
- 50K Life Insurance Policy - Company provided and paid for.
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