Customer Service Representative
1 day ago
About this role:
We are seeking a Customer Service Representative to join our team at Wells Fargo. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing transactions, and making introductions to bankers. You will also be responsible for completing operational activities while minimizing risks under established policies.
Key Responsibilities:
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Receive direction from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers financial needs
Requirements:
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
What We Offer:
- A competitive salary and benefits package
- A robust benefits package, including health insurance, retirement savings, and paid time off
- Opportunities for career growth and development
- A supportive and inclusive work environment
How to Apply:
Apply today to join our team at Wells Fargo and start your career as a Customer Service Representative
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