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Customer Service Representative

2 months ago

Harrisonburg, Virginia, United States Sentara Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Sentara Health-Rockingham Memorial Hospital. As a key member of our contact center, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues.

Key Responsibilities:

  • Handle incoming calls to address patient and billing inquiries
  • Provide off-phone assistance to customers and department leadership
  • Update billing information, establish payment plans, and resolve charge and payment inquiries
  • Screen callers for financial assistance and resolve payment issues

Requirements:

  • 1 year of experience in a healthcare setting, billing, or resolving insurance accounts receivable
  • Ability to work in a fast-paced environment and communicate effectively with callers
  • High School Diploma or Equivalent

Benefits: Sentara offers a comprehensive benefits package, including medical, dental, vision, paid time off, and tuition reimbursement. Our team is committed to providing excellent patient care and service, and we are seeking a dedicated individual to join our team.

Qualifications: HS - High School Grad or Equivalent (Required) Healthcare

Skills: Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Writing