Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the primary point of contact for clients, providing exceptional service and support to ensure a positive experience.
Key Responsibilities:
- Phone Reception: Respond to client inquiries, schedule appointments, and record messages for doctors and staff.
- Document and address client complaints, escalating issues as necessary to the Practice Manager.
- Practice and promote efficient and effective communication between clients, doctors, and technical staff.
- Maintain positive working relationships between front desk and clinicians, front desk and technical staff.
- Assist in triaging medical needs for patients by phone to manage appointment schedules.
- Greet Clients: Check in patients, dispense medications and prescriptions, and invoice clients.
- Checking Out Clients: Review invoices, take payment, and schedule follow-up appointments.
- Daily cleaning tasks as assigned within the main lobby area.
- Ensure accurate end-of-day transaction procedures, including reconciling invoices, balancing the cash drawer, and preparing deposits.
- Keep records of customer interactions and document communication about patients into medical notes.
- Follow communication procedures, guidelines, and policies.
Qualifications:
- Proven customer support experience or experience as a client service representative, preferably in a veterinary setting.
- Strong phone contact handling skills and active listening.
- Familiarity with computers, Microsoft, internet, and other small office equipment.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficiency in math and spelling.
- Ability to lift/push/pull 50#.
- Compassion and empathy.
Work Schedule:
The work week is 4 days (36-40 hours). The applicant must be able to work 4-5 days weekly, Monday through Friday, with a rotating Thursday evening shift of 9a-7p. Approximately 36 hours weekly. Must have the ability to work a full shift.
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