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Client Success Advocate Manager

2 months ago

Boston, Massachusetts, United States Recorded Future Full time

Exciting Role as Client Success Advocate Manager

Recorded Future, a premier intelligence organization with a worldwide footprint, is seeking a motivated professional to become part of our team as a Client Success Advocate Manager. In this capacity, you will have the opportunity to highlight our clients' achievements and illustrate the effectiveness of our offerings through genuine endorsements. Your duties will encompass developing influential marketing materials, overseeing client reference initiatives, and partnering with diverse teams to weave these narratives into our marketing frameworks. This role is vital for bolstering our brand's reputation and impact.

Your Key Responsibilities as Client Success Advocate Manager

  • Identify and nurture client advocates.
  • Develop engaging marketing materials from client endorsements.
  • Support marketing strategies with client content expertise.
  • Manage the client reference program and associated database.
  • Gather reviews for external platforms.
  • Collaborate with Sales and Customer Success on case studies.
  • Track metrics on key clients utilizing Recorded Future.
  • Coordinate with Legal to integrate client advocacy into agreements.
  • Select clients for both virtual and in-person events.

Your Qualifications as Client Success Advocate Manager

  • A minimum of 2 years of experience in marketing.
  • Background in client advocacy, product marketing, or brand marketing.
  • Ability to operate independently and proactively.
  • Exceptional attention to detail.
  • Strong skills in relationship-building and collaboration.
  • Proven success with high-profile clients.
  • Outstanding storytelling and communication skills.
  • Experience in managing agencies or vendors.
  • Preferably, a background in the cybersecurity sector.

Why Join Recorded Future?
At Recorded Future, we are a diverse group of professionals from various backgrounds who uphold values of excellence, inclusion, and integrity. Our dedication to delivering intelligence that empowers clients against threats has earned us high accolades, with top user ratings and a distinguished client roster. Become part of our mission to make a significant impact in the world.