Senior Field Service Manager

4 days ago


Beaverton, Oregon, United States ASMPT SEMI Solutions Full time
Job Title: Senior Field Service Manager

This is a senior-level position responsible for managing a team of engineers who perform installation, qualification, maintenance, troubleshooting, and repair of company-supplied equipment. The successful candidate will have a strong background in IC packaging, SMT, and assembly-related equipment, as well as excellent leadership and communication skills.

Key Responsibilities:
  • Manage key customer programs and a team of employees to ensure timely and efficient delivery of services.
  • Use analytical skills to structure resources, manage budget, and ensure resources are in place to support customer activities.
  • Interface with customers to ensure schedules are met and resolve any issues that may arise.
  • Manage local spares and inventories for installed equipment base.
  • Develop a deep understanding of all installed equipment base in the region/market.
  • Develop technical competency of direct reports to ensure up-to-date knowledge base for new equipment installation and other activities.
  • Provide direction to staff, set priorities, establish workload, and provide support on decision-making.
  • Establish and maintain a working environment conducive to positive morale and teamwork.
  • Manage development, performance management, personnel issues, disciplinary measures for the team.
  • Provide technical expertise and leadership in assigned areas. Perform or direct more complicated repairs when necessary.
  • Perform other duties as assigned.
Requirements:
  • BS Degree from an accredited University with a minimum of 10 years' experience in IC Packaging, SMT, and Assembly-related equipment, or an Associate Degree from a credited college or university with a minimum of 15 years working experience in IC packaging, SMT, and Assembly-related equipment.
  • Experience with a minimum of two back-end processes is a definite advantage.
  • Required certification may vary depending on actual work experience.
  • Must have held a prior supervisory position.
  • Must be fluent in English.


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