Senior Field Service Manager
4 days ago
This is a senior-level position responsible for managing a team of engineers who perform installation, qualification, maintenance, troubleshooting, and repair of company-supplied equipment. The successful candidate will have a strong background in IC packaging, SMT, and assembly-related equipment, as well as excellent leadership and communication skills.
Key Responsibilities:- Manage key customer programs and a team of employees to ensure timely and efficient delivery of services.
- Use analytical skills to structure resources, manage budget, and ensure resources are in place to support customer activities.
- Interface with customers to ensure schedules are met and resolve any issues that may arise.
- Manage local spares and inventories for installed equipment base.
- Develop a deep understanding of all installed equipment base in the region/market.
- Develop technical competency of direct reports to ensure up-to-date knowledge base for new equipment installation and other activities.
- Provide direction to staff, set priorities, establish workload, and provide support on decision-making.
- Establish and maintain a working environment conducive to positive morale and teamwork.
- Manage development, performance management, personnel issues, disciplinary measures for the team.
- Provide technical expertise and leadership in assigned areas. Perform or direct more complicated repairs when necessary.
- Perform other duties as assigned.
- BS Degree from an accredited University with a minimum of 10 years' experience in IC Packaging, SMT, and Assembly-related equipment, or an Associate Degree from a credited college or university with a minimum of 15 years working experience in IC packaging, SMT, and Assembly-related equipment.
- Experience with a minimum of two back-end processes is a definite advantage.
- Required certification may vary depending on actual work experience.
- Must have held a prior supervisory position.
- Must be fluent in English.
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Senior Field Service Technician
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