Senior Manager of Customer Service Business Group

6 days ago


Beaverton, Oregon, United States Lam Research Full time
Job Title: Senior Manager of Customer Service Business Group

We are seeking a highly experienced Senior Manager to lead our Customer Service Business Group (CSBG) team. As a key member of our Intel Global Account Team, you will be responsible for driving business growth strategies and optimizing systems to sustain CSBG business.

Key Responsibilities:
  • Develop and execute business growth strategies to meet AOP goals and targets
  • Manage a team responsible for meeting forecast accuracy, managing upgrade and service configurations, and providing product-related responses
  • Build and maintain strong relationships with customers, including those in upper-level management
  • Drive commercial strategies to maintain business while supporting customer cost reduction
  • Matrix manage regional, account, and CSBG teams to meet account goals
Requirements:
  • 10 years of semiconductor industry experience in product sales
  • Five years of management or leadership experience
  • Demonstrated experience in strategic sales forecasting and use of Lam project management and forecasting tools
  • Strong communication and writing skills, with experience writing commercial frameworks/agreements preferred
Our Commitment:

We believe in creating an inclusive and empowering work environment where every individual can thrive. Lam Research is an equal opportunity employer and is committed to non-discrimination in employment policies, practices, and procedures.

Perks and Benefits:

We offer a comprehensive set of benefits to support our employees throughout their careers. Discover more about our benefits and how we invest in our people.



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