Desktop Support Specialist

15 hours ago


Coppell, Texas, United States Lead Allies Inc. Full time
Desktop Support Engineer

We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team at Lead Allies Inc.

Key Responsibilities:

  • Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
  • Install, configure, and maintain operating systems, software applications, and hardware components
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner
  • Assist with the setup and deployment of new equipment and technology
  • Perform regular maintenance and updates to ensure optimal performance of IT systems
  • Document and track all support requests and resolutions using a ticketing system
  • Collaborate with other IT team members to address complex technical issues
  • Provide training and guidance to end-users on best practices and IT policies
  • Ensure compliance with company IT policies and security protocols
  • Develop and leverage application-centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and drive informed decisions
  • Offer an outstanding customer experience to all employees

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • Proven experience as a Desktop Support Engineer or similar role (3+ years)
  • Strong knowledge of Windows and macOS operating systems
  • Familiarity with network troubleshooting and basic network configurations
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Self-motivated continuous learner
  • Must be able to provide exceptional customer service

Technical Proficiency:

  • Compute (e.g., Laptops)
  • Peripherals (e.g., Printers and Scanners)
  • Unified Communications (e.g., Microsoft Exchange and Teams)
  • Identity and Access (e.g., Microsoft Active Directory and Group Policy)
  • Data Protection (e.g., Email Security and Endpoint Protection)
  • Knowledge and Collaboration Management (e.g., SharePoint and ITSM)
  • Productivity Applications (e.g., Office 365 and Adobe Creative Suite)
  • Asset Management (e.g., Inventory Management and Purchasing)


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