Service Operations Manager
2 weeks ago
We are looking for a Service Operations Manager to lead the service division, ensuring outstanding service execution and client satisfaction. You will supervise a team of service technicians and support personnel, devise and execute service strategies, and cultivate robust relationships with clients. Your role will be crucial in enhancing operational efficiency, delivering quality service, and fostering continuous improvement within the service area.
Key Responsibilities
- Guide, mentor, and inspire a team of service technicians and support personnel.
- Conduct regular performance evaluations and provide continuous training and development opportunities.
- Manage daily service activities, including scheduling, dispatching, and resource management.
- Ensure service delivery aligns with or surpasses company standards and client expectations.
- Develop and implement standard operating procedures (SOPs) for service operations.
- Act as the main point of contact for significant clients and manage complex service challenges.
- Address and resolve customer complaints and feedback in a timely and effective manner.
- Build strong relationships with clients to encourage long-term business partnerships.
- Monitor and assess service performance metrics, including response times, service quality, and customer satisfaction.
- Prepare and present regular reports on service department performance to senior management.
- Ensure adherence to company policies, industry regulations, and quality standards.
- Identify opportunities for service enhancement and implement corrective measures as necessary.
- Develop and oversee the service department budget, including forecasting and cost management.
- Ensure optimal use of resources, including tools, equipment, and personnel.
- Promote a culture of safety and ensure all team members comply with health and safety regulations.
- Conduct regular safety audits and address any potential hazards or issues.
- Demonstrated experience in a service management role, ideally within the heavy equipment or machinery sector.
- Strong leadership and team management capabilities.
- Exceptional customer service and communication skills.
- Solid understanding of service operations, including scheduling, parts management, and budgeting.
- Ability to troubleshoot and resolve technical issues with equipment.
- Proficiency in utilizing service management software and other relevant tools.
- High school diploma or equivalent; technical certifications or relevant training is advantageous.
Core Group is dedicated to assisting companies in recruiting top-tier marine engineers, operations, and commercial candidates, leveraging our expertise in these fields. We have identified all verticals in this space and understand where professionals are best positioned for swift career advancement.
With strong projected growth in these sectors, now is an opportune moment to collaborate with the leading Houston-based recruitment firm, Core Group Resources.
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Direct Hire, Executive Search, Contract Recruitment, and Recruitment Process Outsourcing.
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