Operations Manager

2 days ago

Golden, Colorado, United States PDS Health Full time
Operations Manager Job Description

PDS Health is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our dental offices, ensuring that they run smoothly and efficiently.

Key Responsibilities:
  • Model company culture, values, and standards based on the We Believe Behavioral Framework
  • Assess, hire, and retain right-fit team members through comprehensive training, supervision, counseling, and coaching
  • Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, logical, and creative solutions
  • Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
  • Drive year-over-year revenue and profit growth
  • Manage expenses to achieve monthly goals and budget
  • Show proficiency and adherence to cash management and accounting protocols
  • Be the catalyst in team development of the Perfect Patient Experience
  • Deliver effective leadership, coaching, and mentoring with team members to identify and implement opportunities for improvement
  • Maintain an appropriate professional appearance and demeanor in accordance with company policies
  • Address others professionally and respectfully
  • Gain proficiency and understand the tools and resources available with regards to people-related functions, such as assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution
  • Ensure compliance with company policies, as well as state, federal, and other regulatory bodies
  • Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
  • By the end of the development program, show competency in managing a team of both front office and back office team members, displaying leadership and team development capabilities
  • Develop and implement an office success plan, including development of staff and office protocols to provide for efficient operations during manager absences
Qualifications:
  • High school diploma or equivalent
  • Five or more years of related work experience in operational management
  • Valid driver's license and automobile insurance
  • Reliable means of transportation to travel to assigned offices
  • Associate degree or Bachelor's degree preferred
  • Five or more years of experience leading a team, mentoring, and coaching subordinates
  • Knowledge of dental plans, insurance fees, administrative guidelines, limitations, and exclusions, reporting systems, business correspondence, and business reporting techniques
  • Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
  • Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment, without compromising quality of work
  • Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
  • Ability to read, analyze, and interpret common financial reports and legal documents
  • Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
  • Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
  • Ability to interpret and apply policies and procedures
  • Ability to work with mathematical concepts such as probability and statistical inference
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Strong sense of personal responsibility for tasks assigned
  • Ability to work with others and accept direction
  • Strong commitment to educational advancement
  • Flexibility in adapting processes to meet unique needs
  • Ability to communicate effectively and present information, both verbally and in writing
  • Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
  • Organizational ability by demonstrating a systematic approach in carrying out assignments
  • Ability to create presentations and use outstanding presentation skills

PDS Health offers a competitive salary and benefits package, including medical, dental, and vision insurance, paid time off, tuition reimbursement, and 401(k) matching. Upon completion of the Operations Manager training program, this role will be a salaried position.

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