Director of Operational Excellence
3 days ago
Panorama Orthopedics & Spine Center is seeking a highly skilled Director of Operational Performance to oversee the success of multiple clinic locations. This role requires strong leadership skills, strategic planning, analytical problem-solving, business and financial acumen, and a thorough understanding of orthopedic clinical practices.
Key Responsibilities- Plan, prioritize, and coordinate key operational processes and initiatives to enhance clinical efficiencies, quality, and scalability.
- Analyze data to identify and prioritize improvement opportunities in clinical operations.
- Explore scalable, innovative solutions to solve clinical operational challenges.
- Develop and monitor key performance indicators (KPIs) to drive continuous improvement in clinical services.
- Promote patient access through management of provider templates, rules, and preferences.
- Participate in the development and management of the clinic operations budget, ensuring cost-effective resource allocation.
- Develop and implement cost containment strategies, maintaining profitability and growth of assigned sites.
- Responsible for profit and loss management of assigned sites, including optimal performance of clinic operations to achieve or exceed budgets and KPIs.
- Collaborate with the Revenue Cycle department to optimize front-end revenue cycle processes.
- Utilize business intelligence tools, spreadsheets, and other forms of data to perform business analytics.
- Identify and implement technology solutions and processes to enhance clinical efficiency and the delivery of patient care.
- Identify opportunities for business development and partnerships to promote clinic growth.
- Maintain current knowledge regarding community and regional healthcare market and industry issues which may impact business.
- Maintain current knowledge of industry trends and advancements to ensure the practice remains at the forefront of orthopaedic care.
- Bachelor's degree in healthcare administration, nursing, or a related field (master's degree preferred).
- Minimum of 7+ years of experience in clinical operations management, preferably in an orthopedic or specialty care setting.
- Strong knowledge of healthcare regulations, and best practices in clinical operations, including clinical billing practices.
- Strong financial acumen- experience with management of the P&L for clinical business.
- Highly analytical and a data-driven decision maker.
- Proven leadership and team management skills.
- Excellent organizational, communication, and problem-solving abilities.
- Proficiency in business intelligence tools, Microsoft Excel, healthcare information systems and EHR.
- Demonstrated ability to manage budgets and financial performance.
- Strategic and critical thinking skills.
- Possess influential leadership skills.
The work environment is typical of a physician's practice. While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. Work may be stressful at times. Interaction with others is constant and interruptive. Schedule requires flexibility to occasionally include evenings, early mornings and weekends.
Salary Information$100k to $135k/annually, based on experience.
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