Guest Experience Ambassador

1 week ago


Wichita, Kansas, United States ASM Global Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Experience Representative to join our team at ASM Global. As a Guest Experience Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience at our events.

Key Responsibilities
  • Attend event briefings and take notes on any changes to information sheets.
  • Assist guests in finding their seats and other locations within the venue.
  • Provide primary-level guest assistance throughout the venue, including answering questions and resolving issues.
  • Distribute venue information and updates to guests.
  • Listen to guests' compliments and complaints and report them to your supervisor.
  • Provide ADA services as needed and requested.
  • Work with supervisors or managers to relocate guests with trouble seats or ADA requirements.
  • Maintain a positive and welcoming attitude at all times.
  • Keep floors and aisles clear of obstructions.
  • Report any suspicious activity to your supervisor.
Requirements
  • High school diploma or equivalent required.
  • Excellent customer service, interpersonal, and communication skills.
  • Ability to work independently with minimal supervision.
  • Positive attitude and a smiling face required.
  • Ability to work with co-workers and all levels of staff.
Working Conditions

This position requires substantial walking, stationary standing, stooping, climbing stairs, and possibility of lifting up to 30 lbs. Regular attendance is an essential job function. The ability to work flexible/extended hours and/or irregular hours, including nights, weekends, and holidays, as needed.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.



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