Event Coordinator, Retail Service Team Member

4 weeks ago


Wichita, Kansas, United States Michaels Stores Full time
Event Coordinator Job Description

At Michaels Stores, we're looking for a skilled Event Coordinator to join our team. As an Event Coordinator, you'll be responsible for planning, coordinating, and facilitating events within our stores to provide a stress-free, fun, and engaging experience for our guests.

Key Responsibilities:
  • Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
  • Facilitate and implement party add-ons such as goody bags, balloons, etc.
  • Communicate events with clients and store team members.
  • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
  • Adjust plans and events based on client's feedback and needs.
  • Ensure client satisfaction for scheduled events.
  • Set up, break down, and clean before and after each event.
Customer Experience:
  • Help customers shop, locate products, and provide them with solutions.
  • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customer on Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Requirements:
  • Retail and/or customer service experience required.
  • Ability to move throughout the store.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at Michaels.

We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.



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