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Front Door Receptionist
2 months ago
We are seeking a highly organized and detail-oriented Front Door Receptionist to join our team at the City of New York. As a Front Door Receptionist, you will be responsible for providing exceptional customer service to individuals visiting our Family Independence Administration Model Center.
Key Responsibilities- Receive and direct customers to the appropriate unit within the Model Office
- Provide information and assistance to visitors, including accessing appointment logs and reviewing scheduled appointments
- Perform case searches and issue numbered and color-coded tickets as needed
- Review appointment letters, court papers, and other documents presented by customers
- Batch received materials and apply codes from the appropriate coding sheet
- Explain the types of services available in the Model Office and determine whether customers have an emergency
- Assign appropriate passes or tickets to enter designated areas and enlighten customers on the location and color associated with each service area
- Hand out Public Assistance, Medicaid, and Food Stamps Application Kits to individuals applying for benefits
- Review and respond to applicant questions and assist participants in accessing information regarding the status of their cases
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
- One year of satisfactory clerical experience
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
