Patient Service Specialist
4 days ago
Job Summary:
We are seeking a highly skilled Patient Service Specialist to join our team at Scripps Mercy Clinic in Hillcrest. As a key member of our patient care team, you will be responsible for creating a positive experience for our patients while ensuring accurate registration, billing, and payment processes.
Key Responsibilities:
* Interact with patients, payers, and providers to gather information necessary for accurate registration
* Manage customer billing and payment inquiries
* Effectively manage the patient check-in and check-out process
* Assist patients with HPE eligibility and discuss payment arrangement options
* Display a proactive approach to customer service and resolve concerns
* Act as a member of the patient care team by supporting clinical care staff
Requirements:
* Proficiency in computer applications and excellent mathematical skills
* Excellent communication and customer service skills
* Strong organizational and analytical skills
* Ability to adapt, prioritize, and meet deadlines
Preferred Qualifications:
* 2 years of experience in customer service or healthcare/medical office environment
* Knowledge of medical terminology, commercial and government health insurance, and billing guidelines
Why Scripps Health?
At Scripps Health, we are committed to providing exceptional patient care and a positive work environment. We offer comprehensive benefits, career development opportunities, and a supportive team. If you are passionate about delivering excellent patient service and are looking for a challenging and rewarding role, we encourage you to apply.
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