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Healthcare Patient Services Specialist
2 months ago
Are you dedicated to enhancing patient experiences and streamlining administrative processes in a healthcare environment? We are looking for a committed Patient Services Representative to fulfill a vital role in our organization.
In this position, you will undertake a range of crucial responsibilities that support the operational success of our medical facility.
Key Responsibilities:
- Professionally manage incoming calls, addressing inquiries, accurately taking messages, and directing calls as needed.
- Efficiently register patients by gathering essential information and inputting it into our system with precision.
- Respond to patient correspondence and inquiries in a timely and courteous manner, maintaining confidentiality at all times.
- Regularly update and maintain patient records in accordance with established protocols, ensuring all information is accurate and complete.
- Investigate and resolve patient inquiries and concerns regarding their accounts or appointments.
- Collaborate closely with healthcare providers and administrative personnel to ensure optimal patient care and operational effectiveness.
Qualifications:
- A minimum of 2 years of experience in Referral Coordination.
- Bilingual proficiency in Spanish and English.
Benefits Offered:
- Comprehensive dental insurance.
- Employee assistance program.
- Flexible work schedule.
- Flexible spending account.
- Health insurance coverage.
- Life insurance policy valued at $50,000.00.
- Paid time off benefits.
- Retirement savings plan.
- Vision insurance options.
- Two weeks of sick leave.
- Ten paid holidays.
We are seeking a detail-oriented professional with the ability to thrive in a fast-paced environment and a strong commitment to service excellence. Candidates should possess over three years of experience in patient services and have a solid understanding of general medical terminology, as well as familiarity with various specialty facilities.
Job Type:
Full-time
Compensation:
$26.00 per hour
Expected Work Hours:
40 hours per week
Work Schedule:
- 8-hour shifts.
- Monday to Friday.
- No weekend shifts.
Experience Requirements:
- Medical terminology: 1 year (Preferred).
- Computer skills: 1 year (Preferred).
- Patient service experience: 1 year (Preferred).
- Medical office experience: 1 year (Required).
Relocation Requirement:
- Must be willing to relocate prior to starting work.
Work Location:
In-person
