Healthcare Patient Services Specialist
2 weeks ago
Are you dedicated to delivering outstanding patient support and facilitating efficient administrative processes within a healthcare environment? We are looking for a committed Patient Services Specialist to enhance our operations.
In this position, you will undertake a range of critical responsibilities that are vital to the smooth functioning of our medical facility.
Key Responsibilities:
- Professionally manage incoming calls, addressing inquiries, accurately taking messages, and directing calls as needed.
- Ensure precise patient registration by gathering essential information and inputting it into our systems with great attention to detail.
- Respond to patient correspondence and inquiries in a timely and courteous manner, maintaining confidentiality at all times.
- Regularly update and maintain patient records in accordance with established protocols, ensuring all information is accurate and complete.
- Investigate and resolve patient inquiries and concerns related to their accounts or appointments.
- Collaborate closely with healthcare providers and administrative personnel to guarantee seamless patient care and operational effectiveness.
Required Qualifications:
- Minimum of 2 years of experience in Referral Coordination.
- Bilingual proficiency in Spanish and English.
Offered Benefits:
- Comprehensive dental insurance.
- Employee assistance program.
- Flexible working hours.
- Flexible spending account.
- Health insurance coverage.
- Life insurance policy valued at $50,000.00.
- Paid time off.
- Retirement savings plan.
- Vision insurance.
- Two weeks of sick leave.
- Ten paid holidays.
We are seeking a detail-oriented professional who thrives in a fast-paced environment and is committed to service excellence. Candidates should possess over three years of experience in patient services and have a solid understanding of general medical terminology and various specialty practices.
Job Type:
Full-time
Compensation:
$26.00 per hour
Expected Work Hours:
40 hours per week
Work Schedule:
- 8-hour shifts.
- Monday through Friday.
- No weekend shifts.
Experience Requirements:
- Medical terminology: 1 year (Preferred).
- Computer skills: 1 year (Preferred).
- Patient service experience: 1 year (Preferred).
- Medical office experience: 1 year (Required).
Relocation Requirement:
- Must be willing to relocate before starting work.
Work Location:
In-person engagement.
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