Program Operations Coordinator

2 weeks ago


Springfield, Illinois, United States Springfield JCC Full time
Job Title: Program Operations Specialist

Job Summary:

The Springfield JCC is seeking a highly organized and analytical Program Operations Specialist to join our team. This role is responsible for reviewing and organizing program content, preparing the CRM database for upcoming programming cycles, and managing the integrated website functionality of the CRM system.

Key Responsibilities:

  • Review and organize program content to ensure accuracy and consistency
  • Prepare the CRM database for upcoming programming cycles, including data entry and reporting
  • Manage the integrated website functionality of the CRM system, including content updates and user management
  • Collaborate with JCC Program staff and Marketing/Communications staff to ensure alignment with agency values and operational priorities
  • Work cross-departmentally on new systems, processes, and procedures to enhance communications and operational efficiency
  • Assist the Marketing/Communications department with project needs, including publication assistance and template creation

Requirements:

  • Working knowledge of CRM software functionality and website management
  • Proficient in Microsoft Office, Google Suite, and graphic design tools
  • Bachelor's degree and 5+ years of work experience in nonprofit or membership-driven organization
  • CRM expertise in producing database queries, running reports, and monitoring dashboards
  • Proven ability to successfully manage multiple tasks simultaneously
  • Skill in verbal and written communication with the ability to explain technical concepts to audiences with a wide range of technical skills

What We Offer:

The Springfield JCC offers a dynamic and supportive work environment, competitive salary, and opportunities for professional growth and development.



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