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Towing Operations Coordinator

2 months ago

Springfield, Illinois, United States IAA Full time
{"title": "Towing Operations Coordinator", "content": "Towing Operations Coordinator

At IAA, our Towing Operations Coordinators play a vital role in managing our towing resources to ensure seamless vehicle pickups and deliveries. This optimizes our branch productivity and enables us to provide exceptional customer service to our towing partners.

Our Towing Operations Coordinators embody our "will to win" and "team player" values by providing outstanding support to our towing teams and adapting to coordinate for capacity and resource demands. They are a crucial part of IAA's business and branch growth.

Key Responsibilities:
  • Manage tow truck resources and assign work efficiently to achieve on-time performance and optimize tower productivity
  • Plan future day resource requirements and coordinate with towers to line up required truck resources
  • Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources
  • Recruit new towers to build tow networks with added resources
  • Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
  • Monitor work-in-progress and make necessary adjustments to ensure timely performance
  • Review driver records to ensure completeness and accuracy and take corrective action as needed
  • Communicate driver problems or potential problems to the management team
  • Establish and maintain good, positive working relations with all tow drivers
Requirements:
  • HS Diploma is preferred, but equivalent work experience is great too
  • 1 year of related or transferable experience
  • Strong organizational skills and attention to detail
  • Strong judgment and decision-making skills
  • Positive, professional demeanor
  • Excellent verbal communication skills
  • Ability to function well as part of a team
  • Comfortable with technology and proficient in MS Office

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

", "lang_code": "en-US"}