Guest Services Representative

2 days ago


Bay St Louis, United States Hollywood Casino Gulf Coast Full time
Job Title: Guest Services Representative

We are seeking a highly motivated and detail-oriented Guest Services Representative to join our team at Hollywood Casino Gulf Coast. As a key member of our Guest Services team, you will be responsible for ensuring the safety and security of our guests and team members, while also providing exceptional customer service.

Key Responsibilities:
  • Enforce all gaming laws and regulations, as well as maintain a secure environment for guests and team members.
  • Perform chip and credit transactions, money and marker transfers, and verify amounts by signature, in accordance with company and state guidelines.
  • Respond to all emergencies and work with casino management to ensure a safe and secure environment.
  • Exhibit a friendly, helpful, and courteous manner when dealing with customers and fellow team members.
  • Perform minor first aid and report all illnesses and injuries to Supervisor.
  • Communicate via two-way radio and maintain crowd control.
  • Stay alert for all safety concerns and inform guests of all safety hazards and property events.
Requirements:
  • Must be at least 21 years of age.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents, write routine reports, and speak effectively before groups.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Must be able to obtain a Gaming Permit and have a valid driver's license and a clean driving record.
  • Must successfully complete ServSafe Alcohol training certification course.
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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