Guest Service Representative

1 week ago


St Augustine, Florida, United States Bluegreen Vacations Full time
Job Title: Guest Reception Representative

At Bluegreen Vacations, we are seeking a Guest Reception Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities:
  • Greet all guests in a professional and friendly manner, ensuring a positive first impression.
  • Maintain accurate records of guest information, including registration forms and downstream reporting.
  • Assist guests with any questions or concerns, providing solutions and escalating issues as needed.
  • Collaborate with Sales, Marketing, and Admin teams to ensure seamless communication and a high level of data integrity.
  • Log and escalate customer complaints and concerns in a timely and professional manner.
  • Assign guests to Sales Representatives in the order they arrive, ensuring a smooth and efficient experience.
  • Update guest information in Concierge in a timely fashion, ensuring accuracy and attention to detail.
  • Answer incoming calls, research customer issues, and escalate to a manager/supervisor as needed.

We are an equal opportunity employer and value diversity and inclusion in our workplace. If offered employment, candidates must be willing to submit to a background check and drug test. We are a drug-free workplace and are committed to providing a safe and healthy work environment.



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