Guest Services Representative

6 days ago


Cutler Bay, Florida, United States The Graham Companies Full time

The Graham Companies is seeking a highly skilled Guest Services Representative to join our team at the Miami Lakes Hotel. As a Guest Services Representative, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all who visit our hotel.

Responsibilities:

  • Provide professional and friendly assistance to guests, responding to their needs and inquiries in a timely and efficient manner.
  • Manage the check-in and check-out process, ensuring accuracy and attention to detail.
  • Process transactions, including cash, credit, and house charges, while maintaining a high level of customer satisfaction.
  • Cover for the Reservations Agent as needed, ensuring seamless service to our guests.

Requirements:

  • High School degree required; Hospitality Management degree preferred.
  • At least 1 year of experience in a Front Office or Reservations role in the hospitality industry.
  • Proficiency in Opera software is a plus; bilingual skills in Spanish are also highly valued.
  • Strong computer literacy and ability to work in a fast-paced environment.

Benefits:

  • Full-time schedule with flexible AM/PM shifts, including weekends.
  • 401(k) with company match.
  • Employer-funded pension plan.
  • Personal Time Off (PTO).
  • Holiday pay.
  • Health benefits.
  • Dental care benefits.
  • Employer-paid life insurance benefits.
  • Employer-paid short and long-term disability.
  • Legal plan.
  • Athletic club membership discount.
  • Positive work-life balance.
  • Conveniently located in the Miami Lakes Town Center, within walking distance of numerous restaurants and shops.


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