Guest Services Representative
6 days ago
The Graham Companies is seeking a highly skilled Guest Services Representative to join our team at the Miami Lakes Hotel. As a Guest Services Representative, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all who visit our hotel.
Responsibilities:
- Provide professional and friendly assistance to guests, responding to their needs and inquiries in a timely and efficient manner.
- Manage the check-in and check-out process, ensuring accuracy and attention to detail.
- Process transactions, including cash, credit, and house charges, while maintaining a high level of customer satisfaction.
- Cover for the Reservations Agent as needed, ensuring seamless service to our guests.
Requirements:
- High School degree required; Hospitality Management degree preferred.
- At least 1 year of experience in a Front Office or Reservations role in the hospitality industry.
- Proficiency in Opera software is a plus; bilingual skills in Spanish are also highly valued.
- Strong computer literacy and ability to work in a fast-paced environment.
Benefits:
- Full-time schedule with flexible AM/PM shifts, including weekends.
- 401(k) with company match.
- Employer-funded pension plan.
- Personal Time Off (PTO).
- Holiday pay.
- Health benefits.
- Dental care benefits.
- Employer-paid life insurance benefits.
- Employer-paid short and long-term disability.
- Legal plan.
- Athletic club membership discount.
- Positive work-life balance.
- Conveniently located in the Miami Lakes Town Center, within walking distance of numerous restaurants and shops.
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