Guest Services Representative

2 days ago


St Louis, Missouri, United States St. Louis Science Center Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the St. Louis Science Center. As a Guest Services Representative, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all visitors.

Key Responsibilities
  • Guest Interaction: Greet guests in a warm and friendly manner, answer questions, and help plan visits.
  • Cashiering: Conduct ticket transactions for all venues and provide suggestions based on age, demographics, and interests.
  • Reservations: Provide general and event-specific information, make suggestions based on age, demographics, and interests, and conduct ticket transactions to callers.
  • Parking: Conduct parking transactions as guests leave the parking lot.
  • Knowledge and Communication: Develop and maintain a thorough knowledge of Science Center operations and procedures, monitor guest behavior, and enforce basic safety, security, and emergency procedures.
  • Teamwork: Ability to manage large groups of school-age children and communicate with their chaperones.
Requirements
  • Outgoing and Service-Oriented Personality: Provide exceptional customer service and interact with guests in a fun and upbeat manner.
  • Problem-Solving and Communication Skills: Patient, good listening, problem-solving, and speaking skills to effectively respond to unforeseen circumstances, changes, or emergencies.
  • Teamwork and Adaptability: Ability to perform job duties as part of a team without close supervision and adapt to changing situations.
  • Cash Handling and Accuracy: Perform cash and credit card transactions in an accurate and efficient manner.
  • Availability and Flexibility: Must be available to work varied hours, including weekends, evenings, and holidays.
  • Professional Appearance: Present a clean and professional appearance by adhering to the uniform policy.
Education and Experience
  • High School Diploma or Equivalent: Required. Minimum of one year of college or university highly desired; area of concentration in hospitality industry, science, or education a plus.
  • Customer Service Experience: Successful experience handling a variety of customer situations.
  • Cash Handling and Ticketing: Cash handling, including counting down a register, and basic ticketing system knowledge a plus.
  • Telephone and Customer Service: Telephone reservation or customer-oriented telemarketing highly desired.
Language Skills

Excellent oral, written communication, and interpersonal skills; ability to speak any additional languages a plus.

Mathematical Skills
  • Basic Mathematical Skills: Basic high school mathematical skills.
  • Microsoft Excel and Word Knowledge: Beneficial.
Physical Demands
  • Standing and Sitting: Must be able to stand or sit for prolonged periods of time.
  • Vision and Hearing: Standard (with correction) hearing and day/night vision.
  • Lifting and Mobility: Occasionally required to traverse up to a quarter mile indoors and work for short periods outdoors; must be able to lift up to 30 pounds.
Work Environment
  • Busy and Loud Public Museum Setting: Ability to withstand loud, crowded areas.
  • Variable Work Schedule: May be called upon for last-minute shifts because of call-offs or short-staffing for scheduled events.
  • Outdoor and Weather Conditions: Must be able to work in a variety of environments, including outside and in all weather conditions.


  • St Louis, Missouri, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests at Marriott Hotels & Resorts. Your primary responsibilities will include:Check-In Process: Efficiently manage all guest arrivals by verifying reservations, assigning appropriate accommodations, and issuing room keys.Payment...


  • St Louis, Missouri, United States Concord Hospitality Full time

    Guest Services & Front Desk Operations We are seeking individuals who possess a genuine enthusiasm for assisting others. Working at the front desk places you at the center of the hotel, where you will have the most interaction with our guests. Your role is crucial to the overall experience that guests will have. Your proactive, responsive, and caring nature...


  • St Louis, Missouri, United States Midas Hospitality Full time

    Position OverviewOvernight Guest Services Representative - Midas HospitalityBecome Part of a Premier Hospitality Team:Join a vibrant team at Midas Hospitality, where we prioritize exceptional service and guest satisfaction. We are currently seeking a committed Overnight Guest Services Representative to oversee operations and ensure a pleasant experience for...


  • St Louis, Missouri, United States AEG Full time

    To be eligible for this position, please ensure you complete the application process after clicking "Apply Now" above. Overview Join us for an exciting opportunity! We are seeking enthusiastic part-time staff who are passionate about delivering outstanding customer service. Our venue hosts a diverse range of events throughout the year, including concerts,...


  • St Louis, Missouri, United States Oak View Group Full time

    Company Overview:Oak View Group is a premier organization specializing in venue development, management, and top-tier hospitality services tailored for the live event sector. We provide a comprehensive suite of solutions for an array of prestigious venues and a diverse clientele that includes some of the most notable arenas, convention centers, music...


  • St Louis, Missouri, United States Marriott International Inc Full time

    Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Position Type Non-Management POSITION SUMMARY Manage all guest arrivals by verifying reservations, allocating rooms, and issuing room keys. Handle various payment methods including room charges, cash, checks, debit, or credit. Oversee all guest departures, ensuring resolution of...


  • St Louis, Missouri, United States Marriott International Inc Full time

    Job OverviewJob Category Rooms & Guest Services Operations Schedule Full-Time Position Type Non-Management POSITION SUMMARYManage all guest arrivals by verifying reservations, allocating rooms, and issuing room keys. Handle various payment methods including room charges, cash, checks, debit, or credit. Oversee all guest departures, addressing any late or...


  • St Louis, Missouri, United States The Westin St. Louis Full time

    About The Westin St. Louis:Our establishment features 263 spacious, contemporary loft-style accommodations and 17,000 square feet of versatile meeting spaces enriched with natural light. We are conveniently located with easy access to public transportation. At The Westin St. Louis, we prioritize our associates' well-being by offering comprehensive benefits,...


  • St Louis, Missouri, United States The Westin St. Louis Full time

    About The Westin St. Louis:Located in a prime downtown area, The Westin St. Louis features 263 spacious modern loft-style accommodations and 17,000 square feet of versatile meeting space filled with natural light. Our hotel is conveniently accessible via public transportation. We prioritize the well-being of our associates by offering comprehensive benefits,...


  • St Louis, Missouri, United States The Westin St. Louis Full time

    About The Westin St. Louis:We are a premier hotel featuring 263 spacious, contemporary loft-style accommodations and 17,000 square feet of versatile meeting space, all complemented by an exceptional downtown location. Our establishment is conveniently accessible via public transportation, ensuring ease of arrival for our guests. We prioritize the well-being...


  • St Louis, Missouri, United States American Staffing, LLC Full time

    Position OverviewThe Hotel Customer Service Associate is responsible for a variety of front desk operations, ensuring a welcoming atmosphere for guests. This role involves:Answering incoming calls and addressing inquiries with professionalism.Welcoming guests upon arrival and assisting with check-in and check-out procedures.Processing payments accurately and...


  • St Louis, Missouri, United States Compass Group Equity Partners Full time

    Position Overview:As a Senior Guest Services Agent, you will play a crucial role in ensuring a seamless experience for our guests. Your responsibilities will include managing guest check-ins and check-outs, addressing guest inquiries, and promoting hotel services and amenities.Key Responsibilities:1. Supervise and guide Guest Service Agents to ensure high...


  • St Louis, Missouri, United States AEG Full time

    To be considered for this position, please ensure you complete the application process after clicking 'Apply Now' above. Overview Experience the excitement of live events with us! We are seeking enthusiastic part-time individuals who are passionate about delivering outstanding customer service. Our venue hosts a diverse range of events throughout the year,...


  • St Louis, Missouri, United States AEG Full time

    Application ProcessTo be considered for this position, please ensure you complete the application process after clicking 'Apply Now'.OverviewExperience exceptional events with us! We are seeking enthusiastic part-time staff who are passionate about delivering outstanding customer service. Our venue hosts a diverse range of events throughout the year,...


  • St Louis, Missouri, United States Hair Saloon Full time

    Join Our Team as a Guest Services Coordinator at Hair SaloonWe are seeking a dedicated part-time Guest Services Coordinator to enhance our team at Hair Saloon. This role involves evening and Saturday shifts.Why Work With Us:Attractive hourly compensationFlexible working hours (closed on Sundays)Paid time off, holidays, and health benefitsRetirement savings...


  • St Louis, Missouri, United States Concord Hospitality Full time

    Guest Services & Front Desk Operations We are in search of individuals who possess a genuine enthusiasm for assisting others. As a front desk representative, you will be at the center of the hotel, engaging with our guests and significantly influencing their overall experience. Your proactive, responsive, and compassionate demeanor will be essential in...


  • St Louis, Missouri, United States AEG Full time

    Join Our Team at AEGWe are thrilled to announce exciting opportunities within our organization as we prepare for a bustling season ahead. We seek enthusiastic, friendly, and service-driven individuals who are committed to enhancing the guest experience through exceptional customer service and interaction.Compensation: $19.00/hourThe Guest Services...


  • St Louis, Missouri, United States Concord Hospitality Full time

    Guest Services & Front Desk Operations We are in search of individuals who possess a genuine enthusiasm for assisting others. Working at the front desk places you at the center of the hotel, where you will engage with our guests the most. Your position is crucial to shaping the overall experience our guests will enjoy. Your proactive, responsive, and...


  • St Louis, Missouri, United States St. Louis Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Guest Relations Representative to join our team at St. Louis Children's Hospital. As a key member of our hospital staff, you will be responsible for providing exceptional customer service to patients, families, and visitors.Key ResponsibilitiesGreets patients and visitors, providing timely and...


  • St Louis, Missouri, United States Red Bench Management Full time

    Job DescriptionThe Guest Services Coordinator plays a crucial role in welcoming visitors, organizing property tours, managing a multi-line phone system, and providing administrative support to the management team.The key responsibilities and duties outlined below are representative of those an employee may encounter while executing the fundamental functions...