Guest Services Representative

3 weeks ago


Coos Bay, Oregon, United States Bay Point Landing Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Team Member to join our team at Bay Point Landing. As a key member of our resort operations, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for all.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to guests, responding to their needs and concerns in a professional and courteous manner.
  • Reservation Processing: Efficiently process guest reservations, ensuring accurate and timely completion of tasks.
  • Reporting and Administration: Maintain accurate records and reports, including end-of-day reconciliations and other administrative tasks as assigned.
  • Team Collaboration: Work collaboratively with other team members to achieve resort goals and objectives.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests and team members in a positive and professional manner.
  • Customer Focus: Demonstrate a passion for delivering exceptional customer service, with a focus on meeting and exceeding guest expectations.
  • Attention to Detail: Possess strong attention to detail, with the ability to accurately process reservations and maintain accurate records.
  • Teamwork: Demonstrate a willingness to work collaboratively with other team members to achieve resort goals and objectives.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, bend down, listen, type, verbally communicate, lift and carry objects up to twenty pounds, reach above their heads, push equipment, and sit for long periods of time.



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