Strategic Account Manager

2 days ago

Newport News, Virginia, United States Vital Path Full time
About the Role

The Strategic Account Manager is a key position within VitalPath, responsible for leading cross-functional development teams to complete projects and serving as the primary commercial contact for dedicated accounts.

This role requires strong communication and problem-solving skills, with the ability to understand and interpret customer requests and foresee commercial and operational outcomes.

The Strategic Account Manager will ensure a seamless customer experience, oversee critical and everyday customer-related tasks, and build strong internal and external networks.

Key Responsibilities
  • Collaborate with Customer Service, Site Operations, Business Development, Product Application Engineers, and other stakeholders to guide fulfillment activity on behalf of Strategic Customers.
  • Ensure concise demand visibility via S&OP & SIOP and facilitate intelligence gathering, resolving customer-related issues as required.
  • Develop the interface between customer requirements and optimization requests once in serial production.
  • Direct and coordinate quoting and proposals, including product cost and revenue planning, technical specifications, and quality-related documents.
  • Ensure on-going and timely communication to the customer regarding quote status and delivery, meeting internal quote turnaround targets.
  • Lead issue resolution for the customer, investigating, troubleshooting, and resolving account matters.
  • Solve practical problems and deal with a variety of changing situations daily.
  • Lead efforts to ensure alignment for seamless customer experience, facilitating a culture of collaboration.
  • Ensure all customer questions and concerns are responded to promptly, in full alignment with commercial and operational initiatives.
  • Maintain customer relationships and ensure customer satisfaction, utilizing shared central points of truth.
Requirements
  • Bachelor's Degree in engineering, business, or marketing or related field.
  • 5+ years of medical device industry experience.
  • Relevant experience working in a contract manufacturing (CDMO preferred) environment supporting key MedTech OEM customers.
  • Technically oriented, with experience in either technical support, customer service leadership, and/or sales.
  • Engaging personality, with exceptional verbal and written communication skills.
  • Extremely organized, able to plan, prioritize, and self-monitor workload, with attention to detail.
  • Action Oriented, with a strong sense of urgency, able to multitask.
  • Analytical and problem-solving skills.
  • Working knowledge of ERP systems.
  • Experience with CRM systems, Salesforce experience a plus.
  • Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

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