National Accounts Billing Specialist
3 days ago
Empower Brands is seeking a highly skilled National Accounts Billing Specialist to join our team. As a key member of our accounting department, you will be responsible for managing the billing process for our national accounts, ensuring timely and accurate invoicing, and providing exceptional customer service.
Key Responsibilities:
- Manage the billing process for national accounts, including reconciling and consolidating reporting from regional leaders.
- Communicate effectively with customers to resolve any questions or concerns related to billing.
- Partner with customers to determine billing processes and resolve issues.
- Operate within payment portals to ensure invoices are submitted and received by customers promptly.
- Provide relevant information to the National Accounts Billing Supervisor to address customer invoicing inquiries.
Core Competencies:
- Integrity – Act with integrity; truthfulness, fairness, and honesty.
- Continuous Learning – Is a continuous learner focused on constant improvement; embraces innovative technologies.
- Exceed Expectations – Work hard to exceed customer expectations.
- Accountability – Take responsibility for one's actions and decisions.
- Business Acumen – Able to navigate and advise stakeholders on complex business issues.
Position Specific Competencies:
- Pace and Variety of Activities – Sense of urgency for goal achievement with varied activities and multiple, simultaneous projects.
- Focus – Results focus with idea generation, innovative and creative problem solving.
- Decision-Making – Problem solving orientation. Action-oriented and quick decision making in response to changing conditions.
- Communication – Collaborates in a positive and productive way. Communicates in a way that is analytical and detail oriented. Understands the importance of follow-up in a timely manner.
- Goal Oriented – Drives to meet goals in a motivated and self-directed way; works hard with limited supervision.
- Customer focused- Able to discern customer drivers and overcome objections.
Empower Brands is an equal opportunities employer and welcomes applications from diverse candidates.
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