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Patient Services Associate
2 months ago
Penn Medicine is committed to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Patient Services Associate, you will play a vital role in supporting our tripartite mission.
Key Responsibilities:- Provide exceptional patient service, ensuring a positive experience for all patients and families.
- Assist with patient registration, scheduling, and intake processes, ensuring accurate and timely completion.
- Manage patient calls and inquiries, responding promptly and professionally.
- Coordinate patient appointments, updating insurance and billing information as needed.
- Perform point-of-service activities, including collecting copays and recording accurately.
- Communicate effectively with patients regarding patient flow and wait times.
- Issue referrals and obtain pre-authorizations as required.
- Maintain up-to-date knowledge of insurance requirements and billing procedures.
- Ensure compliance with all applicable federal, state, and local regulatory standards.
- High School Diploma or Equivalent required.
- 2+ years of medical office experience or 2 years of customer service experience.
- Advanced degree may be considered in lieu of experience.
Penn Medicine offers a comprehensive compensation and benefits program, including one of the finest prepaid tuition assistance programs in the region. We believe that the best care for our patients starts with the best care for our employees.
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
