Patient Services Associate

5 days ago


West Chester, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Associate Job Description

Penn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring a positive experience for our patients and their families.

Key Responsibilities:
  • Manage patient arrivals and departures, ensuring a smooth and efficient process.
  • Handle patient calls and inquiries, providing accurate and timely information.
  • Coordinate patient appointments, including scheduling and rescheduling as needed.
  • Update patient insurance and billing information, ensuring accuracy and compliance.
  • Perform point-of-service activities, including collecting copays and processing payments.
Requirements:
  • High school diploma or equivalent required.
  • 2+ years of medical office experience or customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications:
  • Knowledge of third-party insurance coverage guidelines.
  • EPIC scheduling and registration experience.
  • Bachelor's degree preferred.

Penn Medicine offers a comprehensive compensation and benefits package, including a prepaid tuition assistance program. We are an equal opportunity employer and welcome applications from diverse candidates.



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