Customer Experience Representative
1 day ago
As a Mobile Associate at T-Mobile, you will be an integral part of our Retail Team of Experts, bringing the T-Mobile brand to life and delivering an exceptional customer experience. You will be a brand ambassador, building energy and excitement around our products and services, and immersing yourself in significant connections with our customers.
Key Responsibilities- Build proficiency in serving and selling to customers, providing a world-class customer experience, and building loyalty.
- Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store.
- Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
- Approach service and sales needs with composure, integrity, and compassion.
- Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate the value of our ever-expanding coverage, plans, and services.
- Complete training on T-Mobile's in-store experience, new skills, and processes, knowledge of systems, and reference resources.
- Make the most of your time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
- Establish relationships with and partner with T-Mobile employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred (Required)
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
- Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
- Effective at balancing customer needs and performance goals (Required)
As a Mobile Associate at T-Mobile, you will be eligible for a competitive hourly base pay of $18.00, with opportunities for incentive pay and annualized incentive targets. You will also have access to a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.
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