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Customer Service Representative
2 months ago
Gino Corporation is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction with our products and services.
Key Responsibilities- Manage large volumes of customer inquiries via phone, email, and in-person interactions
- Provide accurate and timely responses to customer inquiries, resolving issues and concerns in a professional and courteous manner
- Identify and assess customer needs to achieve satisfaction, building sustainable relationships and trust with customer accounts
- Generate sales leads and meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, providing appropriate solutions and alternatives within established time limits
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Competitive hourly rate of $18.00
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
