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Customer Experience Representative

2 months ago

Los Angeles, California, United States PayPal Full time

About PayPal

PayPal is a leading digital payment platform that enables individuals and businesses to send and receive payments online. Our mission is to democratize financial services and provide affordable, convenient, and secure payment solutions to people around the world.

Job Summary

We are seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for providing world-class support to our customers, resolving their issues, and ensuring their satisfaction with our services.

Key Responsibilities

  • Provide timely and effective support to customers through various channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
  • Meet or exceed customer satisfaction targets and quality metrics.

Requirements

  • Associate's degree or equivalent experience.
  • High energy, enthusiastic, and friendly demeanor.
  • Exceptional written and verbal communication skills.
  • Ability to work well in a fast-paced, dynamic environment.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Language

English (en-US)