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Customer Experience Expert

2 months ago

Los Angeles, California, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly motivated and experienced Store Manager to join our team at EssilorLuxottica. As a Store Manager, you will be responsible for leading a team of sales associates and driving sales growth through exceptional customer service and operational excellence.

Key Responsibilities
  • Lead by Example: Coach, develop, and inspire your team to deliver exceptional customer service and achieve sales goals.
  • Drive Sales Growth: Utilize sales tools and strategies to consistently meet or exceed sales targets.
  • Operational Excellence: Ensure seamless store operations, including inventory management, visual merchandising, and loss prevention.
  • Team Development: Identify and develop talent within the team, providing opportunities for growth and advancement.
  • Customer Relationships: Foster strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Brand Ambassador: Represent the EssilorLuxottica brand with integrity and enthusiasm, promoting our values and mission.
Requirements
  • Leadership Experience: 2+ years of leadership experience in a retail or sales environment.
  • Operational Knowledge: Proven ability to manage store operations, including inventory, visual merchandising, and loss prevention.
  • Customer Service: Excellent customer service skills, with a focus on delivering personalized service and building strong relationships.
  • Communication: Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
What We Offer

We offer a competitive compensation package, including a base salary, bonus, and commission plan. Additionally, we provide a comprehensive benefits package, including health insurance, retirement savings, and paid time off.