Front Desk Hospitality Specialist

1 week ago


Santa Cruz, California, United States Pyramid Global Hospitality Full time

At Pyramid Global Hospitality, we're seeking a skilled Front Desk Agent to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional guest experiences from check-in to check-out. With a passion for customer service and a strong work ethic, you'll create a positive and welcoming atmosphere for all guests.

About Us

We believe in the power of hospitality and strive to deliver exceptional experiences for our guests. Our portfolio of award-winning hotels is designed to provide a unique and memorable stay for every traveler. Whether you're staying with us for business or leisure, we're committed to making your visit unforgettable.

Salary & Benefits

The compensation package for this role includes a competitive salary range of $19.25/Yr. - $19.25/Yr., based on qualifications and experience. Additionally, you'll enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We also offer ongoing training and development opportunities to help you grow and advance in your career.

Job Description
  • Greet and welcome guests upon arrival, creating a positive first impression.
  • Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
  • Manage reservations, answer guest inquiries, and address complaints promptly.
  • Maintain a clean and organized front desk area.
  • Provide accurate information about the hotel, rooms, rates, and amenities.
  • Process payments and manage cash transactions accurately.
  • Coordinate with housekeeping and maintenance to ensure smooth operations.
  • Promote teamwork and contribute to a friendly, safe work environment.
  • Perform other duties as assigned.
Required Skills & Qualifications
  • A friendly and professional demeanor with excellent communication skills.
  • Strong organizational skills and attention to detail.
  • A passion for customer service with a positive, can-do attitude.
  • Ability to multitask and remain calm under pressure.
  • Previous experience in hospitality or customer service is a plus but optional.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Proficiency in hotel management software and Microsoft Office is a plus.
Work Environment

You'll be working in a dynamic and supportive team environment, where collaboration and open communication are encouraged. Our hotel offers a range of amenities and services to support your well-being and productivity, including on-site wellness programs and local discounts.



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