Customer Service Representative
1 day ago
We're looking for a talented Front Desk Agent to join our team at Hotel Paradox in Santa Cruz, CA. As a key member of our hotel operations, you'll be responsible for providing exceptional guest experiences and creating a warm and welcoming atmosphere for all guests. If you're passionate about customer service and have a strong work ethic, we'd love to hear from you.
About UsPyramid Global Hospitality operates a portfolio of award-winning hotels that offer a unique and memorable stay for every traveler. Our commitment to delivering exceptional experiences is reflected in our approach to employee development, benefits, and community involvement.
Salary & BenefitsThe compensation package for this role includes a competitive salary range of $19.25/Yr. - $19.25/Yr., based on qualifications and experience. You'll also enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as ongoing training and development opportunities to help you grow and advance in your career.
Job Responsibilities- Provide exceptional guest experiences from check-in to check-out.
- Handle reservations, answer guest inquiries, and address complaints promptly.
- Maintain a clean and organized front desk area.
- Coordinate with housekeeping and maintenance to ensure smooth operations.
- Promote teamwork and contribute to a friendly, safe work environment.
- A friendly and professional demeanor with excellent communication skills.
- Strong organizational skills and attention to detail.
- A passion for customer service with a positive, can-do attitude.
- Ability to multitask and remain calm under pressure.
- Previous experience in hospitality or customer service is a plus but optional.
We're a company that values its employees and strives to create a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee benefits, training, and recognition programs.
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