Front Desk Support Specialist

23 hours ago


Santa Barbara, California, United States MarBorg Industries Full time

We are seeking a highly skilled and professional Front Desk Support Specialist to join our team at MarBorg Industries.

Job Overview:

The ideal candidate will be responsible for providing exceptional customer service and support, playing a vital role in setting the tone for our company.

Key Responsibilities:
  • Answer incoming telephone calls and greet visitors in a friendly and helpful manner.
  • Direct customers to the appropriate department or point of contact.
  • Take and give accurate messages.
  • Greet and direct visitors as appropriate based on the purpose of their visit.
  • Provides clerical assistance for the Executive Assistant and Customer Service Team.
  • Perform basic filing and recordkeeping.
  • Communicates with customers via phone and email to receive orders for service starts, stops, changes, exchanges, repairs, and payment processing.
Requirements:
  • Minimum 3 years of experience in a position of similar responsibility.
  • Pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
  • Helpful attitude and friendly demeanor.
  • Highly professional and dependable.
  • Customer-focused and exceptional listening abilities.
  • Proficient in building trusting relationships with customers and being attentive to their needs.
  • Professional phone and email etiquette.
  • Strong ability to multi-task in a fast-paced environment and high attention to detail.
  • Excellent communication skills to effectively communicate with all levels of management and customers both verbally and in writing.
  • Possess a strong knowledge of Microsoft Office and have familiarity with office equipment printers, phone systems.
  • Bilingual English and Spanish skills are a plus.
Compensation:

This role offers an estimated annual salary range of $39,200 - $49,920, based on a 40-hour workweek and a non-exempt status.

Education:

A High School diploma or general education degree (GED) is required; three years of related role or field experience are also required.



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