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Library Technology Service Supervisor

4 weeks ago

Bellaire, Texas, United States City of Houston, TX Full time
Job Summary

We are seeking a highly skilled and experienced Library Technology Service Supervisor to join our team at the City of Houston, TX. As a key member of our Digital Strategies division, you will be responsible for overseeing the daily operations of our library technology services, ensuring seamless delivery of services to our customers.

Key Responsibilities:

  • Supervise and evaluate assigned staff to ensure excellent customer service and efficient operations.
  • Coordinate team members to effectively complete tasks and achieve departmental goals.
  • Take the initiative to creatively solve problems and make sound decisions.
  • Provide training and assistance to customers on using various devices and technologies.
  • Interact with customers to determine how TECHLink might serve their needs.
  • Gather or collect information to generate reports, activity logs, etc.
  • Promote and assist with innovative library services and programming.
  • Serve as a liaison between customers and the Digital Strategies division.
  • Assist with configuring and deploying various software, technologies, and equipment.
  • Work evening and Saturday hours as needed to ensure adequate coverage for service operations.

Requirements:

  • Bachelor's degree in a relevant field.
  • Four (4) years of experience in professional library information services or education.
  • Valid driver's license and compliance with the City of Houston's policy on driving (AP 2-2).

Preferred Qualifications:

  • Proficient computer skills working with both hardware and software.
  • Experience working with people of diverse backgrounds.
  • Ability to communicate effectively orally and in writing.
  • Strong interpersonal skills and the ability to collaborate with others.
  • Experience working with children and families.
  • Fluency in a foreign language is highly preferred.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

How to Apply:

Only online applications will be accepted for this City of Houston job. Please submit your application through our website.