Epic Application Specialist
3 weeks ago
Job Summary
The Application Analyst position is responsible for providing expert-level support and configuration of assigned applications. This role entails assisting, training, and supporting customers and other analysts with the operation and administration of systems.
Key Responsibilities
- Assist and train customers and other analysts on the operation and administration of systems.
- Provide expert-level support and configuration of assigned applications.
- Work with customers at all levels in the organization to enhance their understanding of available tools and improve operational efficiencies.
- Proactively manage and troubleshoot issues within related IT teams and manage change.
- Provide high-level administration of applications and ensure quality delivery of application availability.
- Ensure the services provided contribute to the successful accomplishment of the department's mission.
- Make recommendations regarding budget projections and project management.
Requirements
- Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent experience.
- Additional four years of experience in lieu of a Bachelor's degree or equivalent experience.
- Experience supporting large-scale clinical, ancillary, or business environments.
- Demonstrated skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job.
- Ability to effectively communicate with patients, physicians, family members, and coworkers in a manner consistent with a customer service focus and application of positive language principles.
- Expert ability and skill to troubleshoot system problems and engineer expert solutions with IT customers and vendors.
- Expert technical skills to support multiple applications and projects simultaneously.
- Strong knowledge of project management methodologies and ability to apply them to large-scale system implementation.
- Strong knowledge of multidisciplinary clinical or business information systems.
- Demonstrated leadership skills.
- Expected to be proactive in all areas of responsibility.
- Available to work on-call shifts every 3-6 weeks.
Nice to Have
- Epic Certifications: Grand Central, Prelude.
- Knowledge of front-end registration and revenue cycle.
Benefits
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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