Service Engineer

1 week ago


Solon, Ohio, United States IronRoad Full time
Job Overview

IronRoad is conducting a confidential search for a Field Service Engineer specializing in the printing, packaging, or wide format sectors. This role is essential for supporting our clients across the Midwest.

Position Summary:

The Field Service Engineer will be responsible for the installation, maintenance, and repair of a diverse range of print manufacturing machinery. Working under the guidance of Senior Engineers during the training phase, this position demands a high level of technical expertise, customer service skills, and mechanical knowledge.

Key Responsibilities:

  1. Install and maintain print production equipment for both existing and new clients.
  2. Troubleshoot and repair machinery, ensuring thorough documentation of all service activities.
  3. Build and maintain strong relationships with customers by addressing their concerns and providing effective solutions.
  4. Conduct pre-installation meetings to confirm necessary modifications for equipment setup.
  5. Assist in coordinating logistics for the delivery and repair of equipment and parts.
  6. Provide training and demonstrations of equipment to customers.
  7. Maintain accurate records of service documentation, including service tickets and warranty records.
  8. Plan daily schedules and manage work orders effectively.
  9. Participate in ongoing education and training opportunities to enhance job knowledge.

Required Skills and Qualifications:

  • Strong mechanical and schematic understanding.
  • Excellent customer service and communication skills.
  • Proven analytical and problem-solving abilities.
  • Attention to detail and time management skills.
  • Preferred Education: Bachelor’s degree in Mechanical, Industrial, Robotics, or Electrical Engineering.
  • Non-degreed candidates with extensive hands-on experience in the printing/packaging industry are encouraged to apply.
  • Must possess a valid US driver's license and be insurable under corporate policy.

Work Environment:

This position involves significant travel, with an expectation of 30% - 50% overnight travel after initial training. The role is full-time, with standard hours typically from Monday to Friday.

Benefits: IronRoad offers a comprehensive benefits package, including medical, dental, vision, and 401(k) investment plans.



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