Service Engineer
1 week ago
IronRoad is conducting a confidential search for a Field Service Engineer specializing in the printing, packaging, or wide format sectors. This role is essential for supporting our clients across the Midwest.
Position Summary:
The Field Service Engineer will be responsible for the installation, maintenance, and repair of a diverse range of print manufacturing machinery. Working under the guidance of Senior Engineers during the training phase, this position demands a high level of technical expertise, customer service skills, and mechanical knowledge.
Key Responsibilities:
- Install and maintain print production equipment for both existing and new clients.
- Troubleshoot and repair machinery, ensuring thorough documentation of all service activities.
- Build and maintain strong relationships with customers by addressing their concerns and providing effective solutions.
- Conduct pre-installation meetings to confirm necessary modifications for equipment setup.
- Assist in coordinating logistics for the delivery and repair of equipment and parts.
- Provide training and demonstrations of equipment to customers.
- Maintain accurate records of service documentation, including service tickets and warranty records.
- Plan daily schedules and manage work orders effectively.
- Participate in ongoing education and training opportunities to enhance job knowledge.
Required Skills and Qualifications:
- Strong mechanical and schematic understanding.
- Excellent customer service and communication skills.
- Proven analytical and problem-solving abilities.
- Attention to detail and time management skills.
- Preferred Education: Bachelor’s degree in Mechanical, Industrial, Robotics, or Electrical Engineering.
- Non-degreed candidates with extensive hands-on experience in the printing/packaging industry are encouraged to apply.
- Must possess a valid US driver's license and be insurable under corporate policy.
Work Environment:
This position involves significant travel, with an expectation of 30% - 50% overnight travel after initial training. The role is full-time, with standard hours typically from Monday to Friday.
Benefits: IronRoad offers a comprehensive benefits package, including medical, dental, vision, and 401(k) investment plans.
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