Healthcare Account Manager

4 weeks ago


Great Neck, New York, United States Virgin Pulse Full time
Job Title: Healthcare Account Manager

We are seeking a skilled Healthcare Account Manager to join our team at Virgin Pulse. As a key member of our client services team, you will be responsible for onboarding new clients and providing exceptional ongoing service to ensure client satisfaction and retention.

Key Responsibilities:

  • Be a subject matter expert in all products offered to clients, including internal processes and regulatory impacts
  • Work collaboratively across business functions to ensure customer needs are met
  • Monitor internal performance to ensure client needs are being met
  • Maintain accurate client records
  • Research and escalate client issue resolution
  • Work with analytics team to analyze trends in data and make benefit recommendations
  • Participate in client meetings and execute open enrollment strategy
  • Support Account Managers with contract renewal process

Qualifications:

  • 3+ years of experience in health insurance, employee benefits, human resources, or healthcare industry
  • Experience onboarding new clients and providing account-based service
  • Comfortable working with HR Directors and Executives
  • Clear written and verbal communication style and strong collaboration skills

We offer a competitive salary range of $18.00 to $34.00 per hour, plus benefits and opportunities for career growth.



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