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Front Office Manager

1 month ago

Franklin, Tennessee, United States Atrium Hospitality Full time
About the Role

The Front Office Manager is a key member of our hotel team, responsible for ensuring an exceptional guest experience while maintaining the highest standards of service and efficiency.

Key Responsibilities
  • Manage direct reports and ensure they understand employment practices and procedures.
  • Ensure that guests' needs are met and concerns are addressed in a timely and professional manner.
  • Create a best-in-class guest experience by engaging with guests, providing friendly and courteous service, and anticipating their needs.
  • Coordinate activities with other departments to ensure seamless service delivery.
  • Manage labor costs, control expenses, and determine revenue-driving initiatives to meet financial goals.
  • Evaluate and recommend revenue-driving initiatives and monitor revenue performance.
  • Recommend and implement approved changes to improve service and operational efficiency.
  • Ability to serve as Manager on Duty.
Requirements
  • Minimum 2 years of hospitality experience, preferably in a front desk or supervisory role.
  • Minimum 2 years of prior supervisory experience.
  • Preferred 2 years of night audit experience.
  • High school diploma or equivalent required; Bachelor's Degree in a related field preferred.
  • Basic computer knowledge, including Microsoft Suite of Word, Excel, PowerPoint, Outlook, and Teams.
  • Able to lift 50lbs occasionally and 10lbs regularly.
  • Able to stand or walk for the duration of the scheduled shift.
Competencies
  • Managing Vision and Purpose: Communicates a compelling and inspired vision or sense of core purpose.
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
  • Building Effective Teams: Blends people into teams when needed and creates strong morale and spirit in the team.

Atrium Hospitality offers a competitive compensation package, including daily pay, significant travel discounts, 401k plans, medical insurance, and other property-specific benefits. We also provide opportunities for career growth and development through internship programs, training, and over 80 hotels that offer incredible opportunities for career-driven associates.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.